peter connaughton - a week ago
I recently had my car serviced and MOT done at John R Ford, and I must say it was an outstanding experience. Here are the highlights:
Proactive Approach: The team at John R Ford was incredibly proactive. They not only addressed the standard service and MOT requirements but also went the extra mile to identify additional issues. By doing so, they ensured that all necessary work was completed in a single visit, saving me time and hassle.
Convenient Pick-up and Drop-off: The pick-up and drop-off service made the entire process seamless. They collected my car from my location and returned it once the work was done. This level of convenience is a game-changer, especially for busy individuals.
Helpful Staff: The staff members were friendly, knowledgeable, and genuinely helpful. They patiently answered my questions and explained the work that needed to be done. It’s refreshing to deal with professionals who prioritize customer satisfaction.
Overall, I highly recommend John R Ford for car servicing and MOT. Their commitment to quality, proactive approach, and excellent customer service set them apart. I’ll definitely be returning for future maintenance needs.
John Dyson - a month ago
Incredible service from the Royston John R Ford team yet again! Background: We lived locally in Hertfordshire until a few years ago. Since we moved away, I just haven’t found a Ford dealership that is anywhere near as dependable and trustworthy as the one in Royston, so now I drive half way across the country back to Royston for my servicing, repairs and accessories. Sounds extreme, but it’s so worth it for their honest and straightforward approach to any job, big or small.
On this occasion, I had a tow bar fitted to my new Kuga. It was an installation that was far from easy because of a combination of new technology in the car and issues securing parts, some from inside Europe and some from further afield -no fault of the local team. Instead, the Royston team persevered really hard in tracking down the right parts and having them speedily shipped to the UK, keeping me in touch every step of the way. Absolutely no promises were made that they couldn’t keep and there was no fobbing me off with false claims of parts being on their way when they weren’t. So, I was pleased to accept the regular updates and delighted when their efforts to get the parts paid off.
End result – close inspection of the tow bar demonstrated to me what a huge job it had been, yet I am very pleased that it was installed with great care, the cuts in the bumper were tidy and unnoticeable, the wiring worked perfectly and the tow bar, being detachable, fits and uncouples perfectly. All at a realistic and fair price too.
This was car engineering at the highest level, and all done locally in Royston (though not so local to me!). They are a top team, always professional, always helpful, friendly, good value and, above all else, reliable. Top marks!
Owen Smith - a month ago
Excellent and quick sales process for a great car - all very good. We then had a problem with the car just a few weeks after purchase. This problem was dealt with very, very quickly and efficiently by John R Ford's service team under the Ford warranty. Excellent all round.
Stuart Murrells - 2 months ago
Outstanding service yet again from JR Ford Royston. Great communication and work carried out on time, on price and with friendly staff. The company still has that family business feel to it. Better than other dealerships I’ve experienced throughout my vehicle history. Won’t go anywhere else whilst I own a Ford.
Iain Wooding - a month ago
Excellent customer service from Lee right from the first time we arrived at the showroom. No pressure to buy, everything was explained in detail and we were offered a good PX for the old car. On the day of collection the car was really well presented and all additional detail was explained.
First time dealing with the guys but certainly couldn't have gone any smoother. Fabulous, and the good woman is well chuffed.