My wife had her Ford Bmax mot'd & serviced a few days ago. The car drove very well afterwards & the brakes were especially good having had the brake fluid changed as recommended by the garage. Overall she was quite impressed with the standard of the service

Anthony Cole

Very friendly and experienced business! My dealing with the service department was nothing short of fantastic. Highly recommended!!!

James Hurst

I've been taking my cars to John R Fords of Royston for the last 20 years for all remedial work, servicing and MOTs. Absolutely delighted with the service that they have provided throughout. Always polite and friendly too.

Andy Thurston

I bought my new car yesterday and can honestly say it's by far the best experience I've had purchasing a car. Lee and the team, in my opinion went above and beyond in the preparation of the car. The car even had half a tank of fuel and floor mats. I've never bought a car without the fuel warning light on and there have rarely been car mats! The small personal touches made all the difference, and the entire experience from the initial enquiry to purchase/ collection was seamless. I can't thank Lee and the team enough - I absolutely love my new car!

Louise Johnson

Royston Ford are always very professional. I was able to book my car in with the service team at a mutually convenient time. They completed the work to the highest standard & all staff I encountered were professional, understanding and attentive. Thank you Royston Ford!! Exceptional service!!!

Julie Wilson

Visited Royston on Saturday with my son and Grandson to get the latter a car, we spoke to Lee who remembered my son buying his Kuga from him some 5 years ago. The test drive completed my Grandson was happy and the purchase was made . In the passed 5 years John R Ford have supplied three generations of my family with our vehicles, mine being purchased from Shefford,all three vehicles will now be "serviced" by the Shefford branch. That speaks volumes for the trust we have, as a family for John R Ford and their truly amazing staff. Thank you Lee for all your help an Saturday very much appreciated.

Peter Orchard

We picked up our new car recently and have now had it for a few weeks and all is well. I would like to thank Lee and all at John R Ford. Lee immediately put us at ease and we found the whole buying experience a pleasure. Once again thanks to all at the dealership.

james cogan

Best car buying experience I've ever had. Completely relaxed, none pushy sales team. Very professional and genuinely want to look after the customer! My car was prepared to very high standard and every detail explained. Will be back in future for my next car.

Jonathan Simms

Local Dealer, always use them for service and MOT. Never had a problem. Delivered the car back home washed and hoovered. Staff very helpful and friendly.

BJP Perkins

Extremely great service as usual and did my mot and 2 tyres whilst I waited. Have a wonderful Christmas and New Year! Thank you Christian and Team

Katherine Neal

I found the staff helpful, cheerful, friendly and diverse. The service was carried out to my wishes and the staff were very clear regarding the work that had been completed. I have used the above business for several years and always found them to be professional. I was able to leave the car the night before the service was due, the vehicle was returned fully valeted and in a timely manner. I highly recommend this garage as they are able to provide service for all vehicle makes, not just Ford.

Barbara Stables

Great meeting Lee, talked about some cars nice advice.

Lisa Jayne Adams

Always a good reliable service from JR Ford. Not my nearest Ford dealership but choose to use Royston as a smaller family run business.

I’m not quite sure on Fords Motor Company’s servicing prices and the difference between scheduled and essential. The Scheduled service inclusions are hard to find anywhere and feel the pricing is quite high compared to other vehicle manufacturers I’ve owned in the past. However, communication and contact with JR Ford Royston is better than most.

Stuart Murrells

Excellent professional and friendly service. Lee was as helpful and informative as could possibly be. Everything was dealt with professionally and would definitely recommend John r ford's.

Sara-jane Dodkin

Exceptional service. Really friendly staff. Can’t say anymore than that.

David Winchester

I cannot fault the lovely staff at the Royston showroom. From placing the original order to collecting my car, they were so helpful and the customer service was like no other; nothing was too much trouble. Would recommend them without hesitation.

Jo Young

Good service very happy with all staff and customer care given

Lorraine Wooding

Very professional, punctual and polite. Would highly recommend

Alan Saunders

I Picked up my new car from the garage on Saturday and I am over the moon with it. Lee and the team at John R Ford's are fantastic. Lee was not pushy at all and he was patient to my particular needs. They offer a great and friendly service which not many garages offer today, which is great. This is our 3rd car that we have purchased from here and we will definitely be back again.

Andrew Kirbyshire

Very efficient service, thank you. The car was collected from home and returned promptly after the MoT and servicing. Really appreciated the full valeting, making the car look like new!

David Marsh

Incredible service. Car picked up this morning at 8am; honest service, washed and back with us just after 1. They guy even said he'd hoovered it out for us as a little extra. Other dealerships take note!

Little family run car dealers like this do it better than the big boys. I should know as I've worked for a lot of them!

Oli

As always a great service from this garage! I have been to a few Ford garages due to moving about and these are by far the best- not even comparable to the others. Customer service is excellent, never try to oversell services, they are upfront about what you should (and shouldn’t) spend money on, free collection & drop off of my car to home, totally flexible, washed my car for free as well. Thank you!

Laura

Recommended to me by a friend as I'm new to the area, I can see why they recommended them and I will be doing the same from now on. Can't fault them friendly, helpful answered questions, explained things to me never rushed me or made me feel silly for asking. Car collected, dropped off and valeted, I could tell straight away it had been serviced. 5* I'm now a loyal customer :-)

Karen Byatt

Great main dealer, have my Kuga serviced there ... great (dare I say old fashioned) customer service. Wouldn't go anywhere else.

steve B

I have always found John R Ford personnel helpful and efficient. My recent visit was no different. I took my car in, they contacted me as necessary regarding things they came across during the service and it was complete as promised

John Rowell

ABSOLUTELY FANTASTIC service and car! I was brought my first car through Lee and it’s a dream! Exceeded every expectation above and beyond! My grandad has brought his cards from lee for years and I will now be following suit! Thank you so much! It’s a dream made reality!! Highly Recommend!

kyra holtby

Fantastic service . In and out in a day.
Always spot on.
Thanks Guys

Rob Linwood

Fantastic service,we have brought many cars from Lee.
His manner and professionally is way above any car salesman I have ever dealt with.
Cars are always finished to a very high standard before being handed over.
The service team is very professional and always willing to help.

Alan Westbury

Great service and quick diagnostics for what looked like an oil leak.

Jack Hodges

Always receive excellent service and follow up from this company. Van cleaned and serviced and delivered back FIRST CLASS

Carole Smith

Very good service, repair and MOT was recently provided on my vehicle, including free high quality courtesy car, notification of emergent work that was advised and some minor observations on the health check that would require attention in the next few months. The vehicle was available for collection at the agreed time.

Stephen Scott

Couldn't be happier with my new car and the excellent customer experience from start to finish.
Lee is friendly, honest, and explains everything clearly.
I will continue to recommend John R Ford to everyone that I know.

Holly Webb

As always, courteous, professional, prompt, hassle free service. Many thanks to the whole service team, who have kept my vehicle going for 90% of it's 336k miles and still runs like new!

David Cooper

I cannot thank John R Ford and sons enough. The people that work here are simply amazing....I was quoted over a month wait for help to get my broken down car looked at from more local ford garages but these guys and gals had my car up and working again within a week.
From first point of contact they were helpful and reassuring and kept me updated on all matters regarding my car and costs involved. Work was completed to an excellent standard and the finishing touch of a quick car wash was the icing on the cake.
I would absolutely 100% recommend this garage to anyone and everyone.

julie plumley

Excellent service, thank you Trevor.

Other dealers should learn from you guys !

Herts Prestige UK LTD

Usual first class experiance with John R Ford. All work costed, authoised and carried out as promised. I was given a call advising me the car was ready and an offer to deliver it back to my door. As usual at John R Fords excellect customer service and first class work carried out on my vehicle.

Chris Carroll

I have not purchased a vehicle from John R Ford's but I have spoken to Lee regarding some information I needed about returning my new car to toyota. He was friendly and gave me the right advice- thanks Lee.

My husband also takes his ford to the Shefford branch for servicing and again really helpful people.

Joanne Mason

My Focus ST is now ten years old and once again passed its MOT (in September 2024). I bought it new and because it's a well built car, goes well and is totally reliable, I really can't justify swapping it for something newer. It also helps that John R Ford do a very good job servicing it! Makes for a nice, simple life.

Peter Mann

I bought the car from John R Ford and have had great customer service ever since. They reminded me when the service and MOT were due, it was easy to get an appointment and they even delivered the car back to me.

Simon Buggey

Quick booking and efficient service. Prices as expected from a main dealer.

September 2024.
Staff were very friendly and informative. Service was quick and any issues were resolved quick.

Dan Littlechild

This is an amazing garage, have been using their brilliant service for many years. Have bought a number of cars from them and had them serviced there. My thank go to Renee, Christian and all the staff for their friendly and professional help. Would not hesitate to recommend them both for car purchase and servicing.

Christina Clark

Easy to book online and prompt replies confirming your booking. Very good service when arriving at service centre and calls to inform you of what’s happening with your vehicle.
Overall a satisfactory service experience.
Thanks

Darryl Pearce

As usual top quality service. I took my car in for an emergency problem as was due to drive to the west country in 36 hours time. John R Ford repaired it immediately and sent me on my way with total reassurance that all was well,. Thanks team.

tony pledger

Excellent service as usual, will continue to use John R Fords in the future.

Fred Baker

John R Ford & Sons , Royston Ford.
Have been a customer here for many years, they really look after customers, recently phoned to book my car in for an oil and filter change, so easy to book a time and date that was convenient for me, they sent me an email making sure I was still happy with the booking from the service manager. On arrival so easy to hand over the keys, and made sure I was happy to wait, I had decided to walk into town, took my phone number to ring me when work was completed. Excellent service from a great Ford dealership.
This is not my nearest Ford dealership, but is the best Ford dealership. From car sales to service department, if you are looking for great customer care, then contact them.

Nigel Topaz

I had a major service for my Ford Kuga, at the Royston branch, which was easy to arrange and carried out in a timely manner.

One thing that was highlighted to me during the visit was that my front tyres were close to the limit and they gave a range of replacements at good prices. I selected Dunlops as they seemed to offer the best price / performance.

As always the car was washed prior to return and included an additional benefit of a year’s ford roadside assistance at no cost.

My experience with John R Ford remains one of satisfaction with the professional way that servicing and any other contact has been handled.

stuart mcgill

The service we received from Lee the sales manager was superb. From the moment we entered the showroom he was knowledgeable, professional and extremely friendly. He is a credit to the company and was a pleasure to deal with.
We got a fantastic quality car at a great price too!

Dave Fantom

We have received exceptional and consistent service from John R Ford - all of the staff are superb.
Each year they collect, service, repair and MOT our car. We are always kept informed of anything that needs doing and it’s returned clean and ready for another year of safe motoring. Thank you

Julian G Chamberlain

Always take my ford here and they always do excellent work compared with the other garages around me.

Joseph Prince

Staff is friendly , helpful and reliable and timely work
I am very great full for your work
Thank you

Markandu Ilankumaran