Ford Fiesta PJ
Good Service, like the fact that they video and give live feedback as they show you around what they have done.
Ford Kuga Tony Glynn
Vehicle serviced whilst i waited and completed in good time. i was however surprised to learn that topping up adblue was not included.
Ford Transit Rac
All work done on time and van washed
Ford Focus Stephen
Easy to book on line. Easy collect and deliver
Ford Fiesta Nick H
I have two Fords which are routinely serviced by John R Ford in Royston and I am very satisfied with the service. Friendly staff, trustworthy, and well priced good quality workmanship. Always a pleasure to deal with and I would buy another Ford when the time comes based on the strength of the service department. Recommended.
Ford S-MAX Nicola
Booked my MOT and winter service with no problems. Made a date convenient to me. Dropped car off and was ready for when I asked. They also washed it for me which was a great bonus. Friendly helpful staff.
Ford Kuga A Ford Kuga Owner
Very helpful
Ford Transit Chris Booth
As always perfect service
Ford Fiesta HC
Great service and very friendly staff.
Ford Kuga Doug M
As usual everything went very smoothly, service as always was courteous, helpful and clear. Hard to think of any negative comments.
Ford Fiesta A Ford Fiesta Owner
Service excellent from start to finish. Car was cleaned on the outside. It would be a bonus to have had it cleaned on the inside as well.
Ford Transit Spencer gillingham
Great service. Good communication from the staff.
Ford Fiesta PDN
I started using JR Ford in 1991. I have found that they have always been extremely helpful. The service has been efficient and effective. They keep you informed of things that may need attention in the near future as well as when your car is due a service which is very useful with busy lives.
Ford Kuga A Ford Kuga Owner
Always very accommodating and friendly - picked my car up from home and returned it afterwards. The member of staff who collected the car was professional and friendly and informed of the days process/costs etc. They are honest and never try to find faults that don’t exists, as others do!
Ford Fiesta Laura
Ian the mechanic couldn’t have done a better more thorough job, all with a smile on his face!! Absolutely couldn’t recommend the service more.
Ford Kuga Pat Piggott
As always the Ford team work to support our needs the car picked up at the agreed time and returned once the work was completed, the staff as always were polite and courteous throughout the experience.
Ford Mondeo A Ford Mondeo Owner
John R Ford are very friendly and I was kept well informed of the progress of the service.
Ford Focus Fred B
I have used John R Fords Royston for a number of years, and they are exceptionally good.
Ford Focus A Ford Focus Owner
Have used for a long time and they are excellent. Always give good advice, booking is easy, work always promptly completed. Like the video check. Appreciate Ford Assist that comes with service.
Ford Focus Steve S
Check in arrangements, details of the work to be done, estimated completion time and issue of the courtesy car were all very smooth and well organised. There was also a fault on the manual hatchback boot release switch that needed to be rectified and that was also completed whilst the car was being serviced. The video of the technician recording tyre depth readings and brake component dimensions was first rate. I could not fault the service arrangements in any way, as they were excellent.
Ford Kuga Vignale Keith B
Very pleased with the service received. Vehicle picked up from my home, service completed,MOT completed, vehicle returned to me all to my satisfaction.
Ford Puma Andrew
Very helpful & stress free. Car was delayed in arriving due to part problems. I was kept up to date with the process up to delivery.very good customer service.
Ford Fiesta Brian c
Very good service at reception phone call when car was ready
Ford Fiesta Robert C
The full experience from start to finish was made very easy to the completion of the service and washing the car well done again team at JR Ford Royston this is the service I have come to expect and again not disappointed
Ford Fiesta Andy H
I turned up on a Monday morning with no appointment and was delighted with the way the JR Ford team helped me.
Ford Kuga Dean
A price list for other services including labour would be good ie as i charges for brake fittings
Ford Transit Malcolm H
Alway use for car but this time needed van serviced and Mot done, got a call during day saying would I mind have it put back a day due to issue with another service, fine by me as was not in any rush , appreciated the phone call
Ford Kuga Michele
Always helpful
Ford EcoSport PR Holland
Prompt and friendly service. Parking could be improved, but, as space is limited at Royston, that is probably a big ask.
Ford Focus MICHAEL S
I have used this service centre for several years. It is always a very easy experience. They always provide a clear breakdown of the work required and are very good value for money. The staff are polite and friendly. They book my service around loan car availability, which works well for me.
Ford EcoSport Kevin Hinton
Pick up and delivery was so easy
Ford Fiesta Tony C
Polite and helpful over many years
Ford Focus A Ford Focus Owner
They have provided very good standard of service for many years.
Ford S-MAX Nicola
Fixed my car which had broken down by next day. Excellent service and brought it back to me.
Ford Fiesta Theresa J
It was easy to book the service with your helpful staff and when I arrived I was expected and again staff were helpful giving me the information I needed. I had an email updating me on the process and on completion of the service I was telephoned in good time to allow me to travel back to Royston to pick up the car.
Ford Fiesta Charlotte W
Kept informed as to costs Nothing more they could have done
Ford Focus A Ford Focus Owner
as always efficient and friendly and very good COVID controls in place to protect both clients and staff
Ford Focus Peter M
John R Ford in Royston always provide first class service.
Ford Fiesta Charter
Nothing could be improved. Efficient, friendly, helpful. Thorough n well organised.
Ford Kuga Stuart McGill
Professional service from start to finish. Nothing could be improved.
Ford Fiesta Maureen F
I damaged the wind screen wiper pump and motor on my Ford Fiesta. My usual Ford garage was too busy to help - even though I have been a customer for over 11 years. I rang John Ford and everyone was so helpful. They found the parts and fixed my car ASAP. They also checked over the car to make sure there was no other damage. Very impressed indeed. Once my service contract expires in 2023 I shall certainly ask if you would take over the service and care of my Fiesta.
Ford Mondeo Eric
They are so helpful and professional Tell all my work colleagues to go there
Ford Puma LW
Excellent service as always, very friendly helpful and prompt service! My car even got a clean and looks like new again....I would highly recommend using the garage to anyone.
Ford Kuga A Ford Kuga Owner
My car was collected on time agreed and returned clean. Very friendly and efficient service.
Ford Focus Matthew W
From the second i sent the email enquiry to the day i picked the car up was a breeze. Lee kept me updated throughout the process and told me everything i needed to know. Any questions i had was answered. This is not the first new car i have purchased from a dealer but i can honestly say it was the most pleasant experience i have had. I cant thank Lee and the team enough for the easy purchase, especially with the current crisis with new cars not getting built fast enough.
Ford Fiesta A Ford Fiesta Owner
Excellent
Ford Kuga A Ford Kuga Owner
Excellent service would recommend this garage
Ford Kuga Fiona
Renee and team always keep you informed and try to keep costs to a minimum for you - very customer focussed and trustworthy. Only Ford garage I will use.
Ford Focus Ted Greaves
All went well as have the last thirty years or so. Won’t go any where else. Ted
Ford Focus Barry M
Hard to say how to improve. Used JR Ford for over 40 years, unlikely to change
Ford Fiesta A Ford Fiesta Owner
Very Good, it was easy to book the service. Flexible with dropping off times and communicated issues with the car promptly.
Ford C-MAX A Ford C-MAX Owner
Excellent service have been using them for over 20 years have also bought cars from them cannot fault them
Ford Focus Mrs W
I saw my inspection video although my tyres were getting low on tread but still within the legal limit I decided to have them changed, I spoke with them to change them which was no problem and I still got my car back on the the agreed time
Ford Puma A Ford Puma Owner
This family run company is truly excellent for both car purchase and car servicing .The sales manager Lee is always a pleasure to deal with and offers excellent advice.This is so so different to the large chain dealerships,who in my opinion ,many have a bad attitude and are really only interested in making a profit.I would highly recommend this company.
Ford Kuga A Ford Kuga Owner
Thanks everyone for doing such a quick job.
Ford Fiesta A Ford Fiesta Owner
Car ready on time and all working well at the time but unfortunately had to take it back the following week due to another part failing. It was quickly replaced.
Ford Fiesta Elizabeth Stewart
The service received from the guys at the Royston branch was excellent, from Lee Childers especially. The process of buying my new car was explained in detail and all the steps necessary to complete the purchase. Lee was always helpful and responded to my queries promptly. My only disappointment was finding out that the wing mirrors did not fold in and out automatically, apparently due to a lack of semi conductor chips.
Ford Fiesta Vignale HJI
Having the car collected from and returned to home is such a bonus - and Tony is such a lovely man, very helpful and friendly. Returning my car clean was unexpected and very much appreciated.
Ford Fiesta Gary
Drop of car phone call when done no problem
Ford Fiesta Robert S
Prompt service and the vidio inspection is very valuable
Ford EcoSport Andy W
Everything perfect as usual
Ford Kuga Kenneth S
Very helpful service team. Everything was done very efficiently and done within their time scales. Would certainly recommend this garage.
Ford Kuga Chris C
Courtesy at reception, knowledge of that which were required a cleaned and refreshed car on collection
Ford Puma Trevor F
The whole process was simple with no problems.Excellent service from the Dealership.
Ford Focus Colin matthews
The staff are truly excellent
Ford Fiesta Alan P
Good service
Ford Fiesta A Ford Fiesta Owner
Favourable Experience
Ford Puma Andrew C
The staff were very friendly and helpful
Ford Focus Rae
Very helpful and attentive. Excellent customer service.
Ford Focus A Ford Focus Owner
Pre booking in early October and service carried out end Dec. All details confirmed by driver on collection, including one small repair in addition to service. Prompt collection and return. Can’t think of anything that could have been improved.
Ford S-Max Graeme
The team were courteous, booking was easy, the work was carried out as discussed and the car returned clean.
Ford Kuga David Winchester
Excellent service. Loved the health check video. Also really impressed my car was cleaned before I picked it up.
Ford Focus Barry
Every went fine very happy
Ford Focus Peter G
Always very satisfied with all aspects of the process
Ford Focus John.
Very good
Ford S-MAX A Ford S-MAX Owner
Nothing, always had a good experience with the Royston team
Ford Kuga Stuart C
All very friendly, helpful and efficient. Whole process from booking service through to being notified car ready for collection was very smooth.
Ford Focus A Ford Focus Owner
Very efficient was easy to book and repair carried out in a very timely manner
Ford Tourneo Connect S MURRELLS
Always happy to use JR Ford Royston.
Ford EcoSport Harold webb
Good and quick service
Ford C-MAX Steve Webb
The people at John R Ford are great. I have an Older Car which does have a tendency for little things to go wrong, so I've been a little bit of a frequent flyer over the last 3-4 years ish, but every time, Becky, Christian and Renny are always brilliant and look after me. Wouldn't consider anywhere else while I own a Ford.
Ford Focus Mr F Baker
Always a great service from John R Fords, I have used them for many years and I would not go anywhere else.
Ford Ranger JON
Good friendly service provided simple and easy to arrange.
Ford Fiesta Les
Excellent customer service as always.
Ford Focus katie r
nothing can be improved. booking in was good, got the day i wanted, they phoned me when my car was ready, went through paperwork and i was on my way i didnt get offered a courtesy car but i didnt need one as i was off work, they have asked me on previous car services and had i needed one im sure they would have given one
Ford Fiesta A Ford Fiesta Owner
As usual, polite and helpful. Pleased to see covid ruling was in place. Just a bit expensive but I suppose you get what you pay for.!
Ford C-MAX A Ford C-MAX Owner
From booking In to completion was kept upto date
Ford Focus John Clark
Have used JRF for over 40 years and NEVER had a problem. This visit went with the usual brilliant service. Would not trust another garage with our two Fords.
Ford EcoSport Jill
Early morning book in was quick/polite. My courtesy car was ready, engine was running. Perfect 👍
Ford Focus Doug
Nothing Have always found Ford cars and their servicing a pleasure
Ford Kuga James c
Explanation of the issues in FordPass checked the car for the issues that FordPass said there were and reassured me that there wasn’t the issues that the app said
Ford Kuga A Ford Kuga Owner
No fuss appointment easy to book, drop off and collect
Ford Focus A Ford Focus Owner
From reception entry to collection, the whole process was as expected from John R Ford,Vehicle was in for service and repair, parts were required, recurred and dealt with promptly and very happy with the service provided.
Ford Fiesta Alice S
The staff are always incredibly helpful and friendly.
Ford Focus Richard B
The team are always very helpful.
Ford Focus Steve Nash
All good. Reset of tyre pressure monitoring system free, which was a bonus
Ford Focus Jon M
Quick, efficient and accurate service.
Ford Mondeo John H
The car was collected from my house 3 miles away from Royston by Tony. It was returned later after the pre-paid service looking immaculate after a wash. Always pleased with the service given by John R Ford.
Ford Fiesta Steve Nash
All good - from booking, through front desk, service information and vehicle collection
Ford Focus A Ford Focus Owner
On this occasion, a simple MOT which was carried out promptly and I was informed by telephone on completion. I have known Rennie, the service manager for many years and his personal attentions to service matters have always been very much appreciated.